Politique de remboursement

Refund Policy Overview

Our Refund Policy at Zuvi ensures that customers within the countries/regions we operate have a 30-day money-back guarantee from the date of receipt of their product. This guarantees our customers a low-risk opportunity to try and enjoy our products.

If you have purchased a product from one of our retailers or resellers, please contact them directly to learn more about their refund and exchange policy.

*Due to the high shipping and operation fee, the return/refund policy is not applicable to orders of accessories and attachments without Zuvi Halo hair dryer.

Starting a Return

To begin a return or exchange, customers need to contact us within the 30-day period of receiving their order. Please compile the Return & Exchange Form to begin a return or exchange.

When you initiate a return or exchange on our Return & Exchange page, we will first need to verify your order. To ensure a smooth process, please use the email you originally used when placing your order, and include your order number.

Please note that we will only accept undamaged products in their original packaging.

If you have any questions about your return, you can always contact our support team at support@zuvilife.com.

Shipping Fees

We offer a 30-day return policy for products purchased directly from our official website. If the customer's return address is the same as the original place of purchase, we will provide a return label at no cost to the customer (only US and UK orders are available. We will not provide free return labels for orders that are outside of the United States and the United Kingdom, the return shipping cost and duty will be covered by the customer ). If the return is made from a non-purchase location, the customer is responsible for the return shipping fee and duty. We regret that we are unable to refund your original shipping charges, if applicable.

* Please note that we charge extra shipping for specific areas like Guam, Hawaii, Alaska, Puerto Rico, etc.

* Customer needs to notify Zuvi customer support within 24 hours after the order is placed if he/she decided to cancel the it. Otherwise customer needs to contact the logistics company directly to reject the delivery after order shipped from Zuvi warehouse.

Refund Processing

Once we receive and inspect your return, we will notify you if your refund has been approved or not. If approved, the refund will be processed automatically on your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund.

Defective or Damaged Items

In the unlikely event you receive a defective, damaged or incorrect item, please contact us immediately upon receipt of the order, within 48 hours after receiving your order.

Return, Warranty and Repairs

We provide a two-year warranty and lifetime customer support. For customers in the US, UK, and EU, we will provide a shipping label for you to return the product for repair. However, for customers in Australia, Hong Kong SAR, Canada, or for those returning products from a different country from the original shipping address, the shipping cost and duty for repair will be covered by the customer.

Price Matching

We offer a price-matching policy for offers found on zuvilife.com. If you find a lower price on an identical item within 14 days of your purchase, simply reach out to our customer support team via chat or email with the details of the offer. Once verified, we'll refund you the price difference on your order. Please make sure the offer is currently valid and meets our price-matching criteria.

We strive to provide our valued customers with the best online shopping experience and the most competitive prices. We understand that finding the best deal is important to you, which is why we offer a Price Match Policy for products purchased on our website, ZuviLife.com.

Eligibility:

Price match requests can only be made for products purchased on ZuviLife.com.
The price match request must be submitted within 14 days from the date of purchase.

Price Match Criteria:

The price match is applicable only to on-site offers on ZuviLife.com. We do not price match with retailers or third-party sellers.
The competing price must be for the exact same product, including model, color, and any applicable specifications.
The competing price must be publicly advertised on ZuviLife.com, with a clearly stated price and availability.

Submitting a Price Match Request:

To request a price match, please contact our customer support team through our designated channels, such as email or live chat.
Provide the following details in your price match request:

Your order number and the specific product you purchased.
The on-site offer on ZuviLife.com that you wish to price match.

Price Match Review and Verification:

Our customer support team will review your price match request and verify the eligibility and accuracy of the information provided.
We reserve the right to refuse a price match request if it does not meet our policy criteria.

Price Adjustment and Refunds:

If your price match request is approved, we will issue a refund of the price difference to your original payment method.
The refund will be processed promptly, typically within 5 business days.
Please note that price adjustments are made on the product's purchase price only and do not include any additional fees, taxes, or shipping charges.

Policy Exceptions:

Our Price Match Policy applies solely to products purchased on ZuviLife.com and does not extend to other retailers or third-party sellers.
We reserve the right to modify or terminate this policy at any time without prior notice.
Price match requests that violate our policy guidelines will not be honored.